KentuckyOne Anywhere Care, KentuckyOne Health’s virtual care service that connects patients with primary care providers 24/7 by phone or video chat, has received an upgrade. The changes to the service make it easier for patients to access care in a number of ways.
Using KentuckyOne Anywhere Care, new or established patients can consult with board-certified family practice providers without leaving home—24 hours a day, seven days a week.
Upgrades to KentuckyOne Anywhere Care include a new embedded video option that connects patients with providers directly through the Anywhere Care web site, without the need for outside video chat services, such as Skype.
The upgraded KentuckyOne Anywhere Care service also allows patients to create an account on the site and easily access their visit summary with instructions for care following a visit. Creating an account allows regular users to access care more quickly without re-entering personal information.
KentuckyOne Anywhere Care providers can treat common conditions like colds and flu, sore throats, rashes, allergies, bladder infections and more. Providers may prescribe medications, if appropriate, recommend an over-the-counter medication or provide home care options. Providers do not prescribe or refill prescriptions for controlled substances such as narcotic pain relievers.
KentuckyOne Anywhere Care also provides a follow-up report to the patient’s KentuckyOne provider following a visit. If needed, the KentuckyOne Anywhere Care provider will refer patients to a KentuckyOne Health primary care provider or to an emergency department.
KentuckyOne Anywhere Care is offered through a partnership with Carena, Inc., a pioneer in the use of telemedicine. When it launched Anywhere Care in 2013, KentuckyOne Health was among the first hospital systems in the U.S. to make such a service available to the public.
KentuckyOne Anywhere Care costs $35 per visit and is paid by the patient, whether or not they are covered by insurance. The cost is less than a typical visit to urgent care and a fraction of the cost of a normal emergency room visit.